How to use your loyalty points?
Welcome to Japan Shop Fuji Loyalty Program
We reward you for every purchase! Here's everything you need to know about earning and using your loyalty points.
How to Earn Points
- Sign Up — Get 100 points just for creating an account.
- Place an Order — Earn 1 point for every $1 you spend.
Step 1
Tap the gift icon in the bottom left corner of the page to open the Loyalty Program widget.
Step 2
Tap the $1 icon and press Redeem to apply your points as a discount.
Step 3
Choose how many points you'd like to use, then tap Redeem and go to your cart — your coupon will be applied automatically.
Return Policy
Return Policy
Thank you for shopping at Japan Shop Fuji. We want you to be completely satisfied with your purchase. Please read our return policy carefully.
Lost Packages & Customs
If your package is lost or does not pass customs, we will either issue a 100% refund or reship your order at no additional cost.
Size Responsibility
Please note that customers are fully responsible for choosing the correct clothing and shoe size. We do not accept returns, exchanges, or refunds if the selected size does not fit.
Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Opened skincare, cosmetics, or beauty products for hygiene reasons
- Sale or final-sale items
- Gift cards
How to Initiate a Return
To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions within 2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping service.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.
For any questions, please reach out to us at [your email address].
